Career Opportunities

Receptionist/Administrative Assistant

Immediate Supervisor:                  Director of Finance

FLSA Classification:                        Full-time/Non-exempt

Overview:

House of Ruth is a 32-year-old nonprofit HIV/AIDS services organization with a mission of strengthening lives for those with or affected by HIV/AIDS.  We do this by offering housing and support services with a holistic focus on low-income individuals who are HIV-positive, as well as their family members who count on them for financial and emotional support.

Ours is a culture that values professionalism and integrity, along with an unwavering commitment to House of Ruth’s mission.  The successful candidate is a hands-on problem solver who takes the job duties very seriously but is able to find humor in the day-to-day, sometimes unpredictable occurrences of a nonprofit that provides direct services to an underserved client population.

Work Schedule:

Monday—Friday 8:45 am to 4:45 pm. One hour paid lunch break included.

Pay Rate:

Salary range: $44,000-$48,000

 

Benefits:

paid time off; paid holidays; group health, dental and vision; basic life, STD and LTD; simple IRA contribution

Job Summary:

The Receptionist is the staff person who greets all guests to House of Ruth’s main office.  This person’s role is to make clients and guests feel warmly received and welcome and direct them accordingly. The Receptionist also performs myriad other office and administrative duties that center around the responsibilities listed below.

Qualifications:

• High School diploma or equivalent
• Three years relevant experience preferred
• Microsoft Office proficiency required

Responsibilities:

DAILY:

• Welcome guests and screen walk-in clients to determine their reason for visiting and direct them to the appropriate staff person.
• Answer incoming calls, determine purpose of calls and forward callers to the appropriate staff person.
• Maintain shared calendar by adding organizational meetings, events, and staff birthdays. Monitor calendar and Simple In and Out board for staff absences, location and meetings.
• Utilize Salesforce to determine client eligibility for services.
• Maintain printed supply of recertification paperwork, rental assistance and W9 forms.
• Log TARC tickets on tracking sheet and monitor monthly distribution to clients.
• Enter TARC and hygiene items financial data into client’s Salesforce account.
• Inventory TARC tickets ensuring adequate stock of prepared tickets.
• Schedule Uber rides for clients after verifying eligibility
• Enter any checks, money orders or cash collected to the deposit log.
• Monitor cleanliness of client waiting and meeting room and client restroom. Straighten as needed or notify maintenance of cleaning needs.
• Ensure adequate supplies of hygiene bags are available for clients.
• Receive deliveries and mail.

WEEKLY

• Change the back-up server drive.
• Food Pantry Deliveries: Add clients to list as requested by staff or client. On Wednesday mornings, provide a copy to the delivery driver and note any special circumstances. Email the list to Director of Clinical Services.
• Export Uber ride data for entry into Salesforce and Uber ride tracking spreadsheet. Report excess Uber usage to case manager(s).

MONTHLY

• Order TARC tickets by evaluating previous month’s usage and determining next month’s need for regular and reduced fare tickets, as well as standard order of monthly passes for Glade House.
• Report printer meter usage to Duplicator, as requested by email.
• Reconcile credit card statements for Uber usage
• Receive rent from clients, issue receipts and track payment on spreadsheet. Notify Housing staff of any late/non-payment. Email rent report to Finance Director.
• Inventory hygiene items and coordinate with Director of Development for replenishing supplies.

YEARLY

• Issue, track and enter data for back-to-school gift cards into Salesforce. Collect receipts and document compliance.
• Prepare new excel calendar timesheets for all staff.

AS NEEDED OR REQUESTED

• Enter donations into Bloomerang and generate donor thank you letters. Address and mail signed letters.
• Communicate with contract IT vendor when hardware or software isn’t working properly.
• Ensure that printers, postage meter and phones are working properly and communicate with contract repair vendors.
• Add postage to meter. Ensuring adequate supply of ink is available.
• Prepare signed checks for mailing and/or call clients to pick up check.
• Add new staff members to Simple In and Out electronic board. Instruct staff how to set up the app for geofence.
• Maintain list of staff passwords.
• Update staff contact list/org chart when staff are added or depart.
• Update Community Resource binder in the client waiting room.

Physical Effort:

Physical exertion requirements other than routine, e.g., off and on-loading, carrying, lifting, or other movements related to the work of the position are to be undertaken with the advice of the supervisor.

TO APPLY:

Send resume and to Lisa Sutton, Executive Director, at lsutton@houseofruth.net. No phone calls please.

Director of Property Maintenance

Immediate Supervisor: Executive Director

FLSA Classification: Full-time/Exempt; 1st Shift Monday – Friday

Overview:

House of Ruth is a 33-year-old not-for-profit HIV services organization with a mission of strengthening lives for those with or affected by HIV. We do this by offering housing and support services with a holistic focus on low-income individuals who are HIV-positive, as well as their family members who count on them for financial and emotional support.

Ours is a culture that values professionalism and integrity, along with an unwavering commitment to House of Ruth’s mission. The successful candidate is a hands-on problem solver who takes the job duties very seriously but is able to find humor in the day-to-day, sometimes unpredictable occurrences of an organization that provides direct services to an underserved client population.

Job Summary:

The Director of Property Maintenance oversees property maintenance, ensuring efficient repairs, safety, and quality standards. This role troubleshoots maintenance issues, leading preventative maintenance and upkeep, unit turns, light remodels, and minor to major repairs. The position is accountable for leading with respect for co-workers and residents, embracing the agency mission and values. Supervises one maintenance technician and contractors.

House of Ruth’s portfolio of agency-owned properties include a 10,000 square foot main office, 1,200 square foot food pantry building, 15 scattered site residences, and a 5,500 square foot shelter home.

This position is not merely a maintenance technician. It requires proven experience and ability to assess, analyze, and resolve complex maintenance and repair issues. However, ours is a small team, necessitating that the position also perform basic repairs. Though not an exhaustive list, these routinely include snaking a clogged toilet, fixing a dripping faucet, patching drywall holes, and replacing a smoke detector. The position is roughly 60% field-based work and 40% administrative tasks.

Our ideal candidate is resourceful and operates effectively with minimal supervision while ensuring all maintenance services are done efficiently and effectively.

Qualifications:

• Proven experience as a property manager or maintenance manager
• Prior multi-site experience preferred
• Reliable personal vehicle
• Valid driver’s license and auto insurance at minimum level of $100,000/$300,000/$100,000
• Basic troubleshooting skills for HVAC, plumbing, electrical, and appliances
• Strong customer service and communication skills to interface with co-workers, residents, and contractors, ensuring all parties are informed and satisfied
• Basic computer skills that include managing email, including files and folders, and using Microsoft Office

Responsibilities:

• Plans, schedules, and coordinates general maintenance, light remodels, and minor to major repairs
• Supervises maintenance team, setting clear expectations, providing feedback and conducting supervisee reviews
• Manages timely completion of all maintenance and unit turnover needs
• Develops and implements a preventive maintenance program and plans for long-term capital needs
• Manages successful vendor and contractor relationships
• Monitors budgets and controls inventory
• Completes HQS and NSPIRE inspections and documentation for agency-owned properties
• Monitors rent payments and, in consultation with Director of Housing, prepares and issues lease violation correspondence as needed
• Provides emergency and after-hours maintenance support as needed. Typically involves troubleshooting over the phone and scheduling after-hours contractor.
• Supports the team with other duties as needed to maintain resident safety and satisfaction

Physical Requirements:

• Frequent need to lift and move items weighing up to 50 lbs. or more
• Frequent standing, bending, stooping, kneeling, and crouching
• Sufficient manual dexterity to use hands effectively while handling tools, controlling machinery, and performing precise tasks
• Sufficient agility and balance to climb ladders on occasion

Compensation and Benefits:  $50,000 — $55,000 annually based on experience

$58,000 — $60,000 annually based on experience. Benefits include group health, life, and disability insurance, employer IRA plan, free parking, generous PTO, paid holidays, professional development and more.

House of Ruth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

TO APPLY:

Send resume and to Lisa Sutton, Executive Director, at lsutton@houseofruth.net. No phone calls please.